• Zoom Troubleshooting

    Use the following link to check to see if Zoom is having problems: https://downdetector.com/status/zoom

    When joining the meeting make sure that audio and video are enabled. The image below shows that audio and video are enabled. Checking these boxes will turn these features off.

    Zoom Join a Meeting screen

    I cannot hear the teacher.

    Is your Chromebook muted?
    Click the bottom right area of the Chromebook screen to check.

    Muted Volume Icon

    The image above shows that the Chromebook is muted. Click on the speaker icon to unmute. Slide right to make the volume louder or left to turn the volume down.

    My teacher cannot hear me.

    Do you have the mike for Zoom muted?
    Scroll to the bottom of the Zoom screen.

    Zoom tool bar

    The image above shows that Zoom is muted. Click on the microphone to unmute.

    Your webcam or audio still isn’t working.

    You can test your audio and video in Zoom by clicking this link. Once the test Zoom session opens, you can join a test call on the Zoom app and follow the instructions on the screen.

    Zoom message: "Can't connect to server"

    "X" out of the “Can't connect to server” window and select join by browser at the bottom of the screen

    Problems with Zoom lagging, freezing or being kicked out during meetings

    These problems usually indicate a poor Internet connection. If on a mobile device, try to move to an area with a more stable connection to see if this helps. Please realize that Zoom is a free program. Millions of students are now using Zoom nationwide. Connection issues could have nothing to do with your Internet connection and are a problem with the program itself.

    Zoom sessions are being recorded. If your child misses a live session due to technical difficulties, they will be able to view the recording. Please contact the teacher for more information.